Do you ship all over Australia?
Yes, we’ll ship your package anywhere in Australia that is serviced by Australia POST. We ship through priority shipping where possible.
Do you ship all overseas?
At present we do not ship overseas.
How would I know which package suits me the best?
Tell us which country channels you are after and we will allocate the server which is most efficient for the country packages you are after.
Will I get other country channels as well with my package?
Yes. You will get all the country TV channels along with your subscription. We do not restrict your pleasure of watching the world content. However if for any reason you would like certain country channels removed from your package we can do so.
Is there any contract involved with AUSIPTV?
No. There is no contract involved. You buy the MAG box outright from us and you subscribe for a package of your choice and start watching. At any point in time you wish to move to another service provider you are free to choose and move and reuse the MAG box on their service. We do not lock the box. However write to us first and we will do our best to retain you.
What are the requirements at customers end for a smooth viewing experience?
You would need a working internet connection with a minimum of 6 Mbps download speed for a smooth viewing experience. Some channels play well with download speeds less than 6 Mbps but a few HD channels will need a minimum of 6 Mbps. Please do a speed test at your end before you make the purchase.
Is the MAG box Wifi only? Does it have LAN ports?
You could connect the MAG box through either Wifi or LAN. When connecting through Wifi make sure the box and the Wireless router are placed either in the same room or in the adjacent rooms. Placing the MAG box and the router at the extreme ends of the house or in different levels of the house might result in week signal and lower download speeds resulting in poor viewing experience.
Do I need to buy the MAG box from you?
Not required. You do not have to purchase the MAG box from us. If you have your own MAG boxes you can just buy our subscription pack and you can set it up yourself.
I do not have a MAG box and do not wish to buy one. Can I still enjoy watching AUSIPTV?
Yes you can enjoy AUSIPTV without a MAG box though for the best viewing experience we would recommend a MAG254 box.
If you do not wish to buy a MAG box but would like to enjoy AUSIPTV you could do so with your own Android phone, Android tablet, Android box or a Smart TV capable of installing "SMART IPTV" app. Just let us know which device you would like to use and we will send you the instructions on how you could have this done.
What’s your return policy?
We provide one year of warranty on the MAG254 W1 boxes that we sell. If the hardware is found faulty we service it or replace it. We do not refund for change of mind.
If you are not happy with the subscription of any of our packages you are free to walk out of the subscription any time and the subscription cost will not be billed from the following month as long as we are notified a week before your billing cycle for the following month.
How do I setup the MAG box after I receive the box?
Please find the detailed instructions in the below link on how to setup your device after receiving from us.
How do I setup AUSIPTV on any Android TV box?
Please find the detailed instructions in the below link on how to setup your Android TV box to enjoy AUSIPTV.
How do I setup AUSIPTV on any Android phone or Android tablet?
Please find the detailed instructions in the below link on how to setup your Android phone or tablet to enjoy AUSIPTV.
How do I setup AUSIPTV on my Windows laptop or MAC?
Please find the detailed instructions in the below link on how to setup your Windows laptop or MAC device to enjoy AUSIPTV.
How do I setup AUSIPTV on my iPhone or iPad?
Please find the detailed instructions in the below link on how to setup your iPhone or iPad to enjoy AUSIPTV.